Support
AeThex support is handled through aethex.support and connected Discord workflows.
Use support when you need help with Passport, docs, integrations, Discord linking, game access, tickets, or platform status.
Support Channels
| Channel | Use Case |
|---|---|
| aethex.support | Main support hub and ticket routing |
| Discord | Community and real-time support |
| Docs | Self-service knowledge base |
| KAEL AI | AI-assisted help and routing |
| Status page | Service health and incidents |
Before Opening a Ticket
Please include:
- What you were trying to do
- Your Passport or linked account context if relevant
- Screenshots or logs
- Browser/device/game platform
- Approximate time of issue