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2026-06-23 02:43:55 Anonymous: Build out AeThex documentation pages| /dev/null .. support.md | |
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| + | # Support |
| + | |
| + | AeThex support is handled through **aethex.support** and connected Discord workflows. |
| + | |
| + | Use support when you need help with Passport, docs, integrations, Discord linking, game access, tickets, or platform status. |
| + | |
| + | --- |
| + | |
| + | ## Support Channels |
| + | |
| + | | Channel | Use Case | |
| + | |---|---| |
| + | | aethex.support | Main support hub and ticket routing | |
| + | | Discord | Community and real-time support | |
| + | | Docs | Self-service knowledge base | |
| + | | KAEL AI | AI-assisted help and routing | |
| + | | Status page | Service health and incidents | |
| + | |
| + | --- |
| + | |
| + | ## Before Opening a Ticket |
| + | |
| + | Please include: |
| + | |
| + | - What you were trying to do |
| + | - Your Passport or linked account context if relevant |
| + | - Screenshots or logs |
| + | - Browser/device/game platform |
| + | - Approximate time of issue |
| + | |
| + | --- |
| + | |
| + | ## Related |
| + | |
| + | - [[Troubleshooting]] |
| + | - [[Status]] |
| + | - [[Discord-Integration]] |